Web Hosting and Email Support

Find help without having to contact us.

Explore the below support imformation for step by step setup guides and troubleshooting for frequently asked questions.

• How to Login to Customer Zones?

  The Customer Zone allows customer access to Web Hosting and Webmail Zones.
  
  To access the Customer Zone click on the gear in the top right hand corner of our website and then select the Customer Zone (Exchangemail, Webmail or Hosting Zone) required. Once the Customer Zone has opened enter your username and password in the provided fields.

• How to Setup Hosted Exchange Email?

  These Hosted Exchange email setup instructions are only for individuals with a direct Internet connection, by router or network. If you are behind a firewall or proxy server, the information below may not work. Consult your network administrator for more information.

• Setup Outlook 365 Hosted Exchange

  Start Microsoft Outlook 365, click File in the top left corner.
  
  Click Add Account.
  
  Type in your Email Address and Password,
  
  Click Connect.
  
  If prompted, enter your Password again, then click OK,
  
  Click Finish.

• How to Setup POP/IMAP Email?

  Our servers accommodate both POP and IMAP email solution and only affects the way you setup and use your email account as detail below,
  
  POP will download emails from the server and store them on your device, ideal for your primary device.
  IMAP will store emails on the server and show a cached copy on your device, ideal for your secondary or other devices
  
  We suggest using POP for your primary desktop or notebook and IMAP for your mobile devices.

• Setup Outlook 365

  Start Microsoft Outlook 365, click File in the top left corner.
  
  Click Add Account.
  
  Type in your Email Address, click Advanced Options, check Let me set up my account manually, click Connect.
  
  From the choose account type click on POP,
  
  On the POP Account setting window, enter your email account information as follows:
  
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  Encryption Method: SSL/TLS.
  Require logon using Secure Password Authentication (SPA): Uncheck.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  Encryption Method: SSL/TLS.
  Require logon using Secure Password Authentication (SPA): Uncheck
  
  Click Connect.
  
  Enter your Password and Check the Save this password in your password list
  
  Click OK.

• Setup Outlook 2016

  Start Microsoft Outlook 2016, click File in the top left corner.
  
  Click Add Account.
  
  Type in your Email Address, click Advanced Options, check Let me set up my account manually, click Connect.
  
  From the choose account type click on POP,
  
  On the POP Account setting window, enter your email account information as follows:
  
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  Encryption Method: SSL/TLS.
  Require logon using Secure Password Authentication (SPA): Uncheck.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  Encryption Method: SSL/TLS.
  Require logon using Secure Password Authentication (SPA): Uncheck
  
  Click Connect.
  
  Enter your Password and Check the Save this password in your password list
  
  Click OK.

• Setup Outlook 2013 or 2010

  Start Microsoft Outlook 2013 or 2010, when the Startup Wizard displays, click Next.
  
  NOTE: If the Startup Wizard doesn't automatically display, on the Outlook toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.
  
  At the bottom of the window, select Manually configure server settings or additional server types and then click Next.
  
  On the Choose Service window, select Internet E-mail, and then click Next.
  
  On the Internet E-mail Settings window, enter your email account information as follows:
  
  Under User Information:
  Your Name: Enter your first and last name.
  E-mail Address: Enter your email address
  
  Under Server Information:
  Account Type: Select POP3.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za
  
  Under Logon Information:
  User Name: Enter your email address.
  Password: Enter your password for your email account.
  Select the Remember Password checkbox.
  Click on More Settings
  
  Select the Outgoing Server tab:
  Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server
  
  Select the Advanced tab:
  Under Server Port Numbers: Incomming Server Port (POP3): Enter 995.
  Check This server requires an encrypted connection (SSL).
  Outgoing Server Port (SMTP): Enter 465.
  Use the following typer of encrypted connection: Select SSL
  Under Delivery: Check Leave a copy of messages on server and check Remove from server after and select between 2 and 5 days from the dropdown and then click OK
  
  Click Test Account Settings.
  
  Outlook will send itself a message to test your incoming and outgoing capabilities. Once this is complete, click Next.
  
  Click Finish.

• Setup Outlook 2007

  Start Microsoft Outlook 2007, when the Startup Wizard displays, click Next.
  
  NOTE: If the Startup Wizard doesn't automatically display, from the Tools menu, select Account Settings, and then click New. In the Add New E-mail Account dialog box, select Microsoft Exchange, POP3, IMAP, or HTTP, then click Next.
  
  At the bottom of the window, select Manually configure server settings and then click Next.
  
  On the Choose E-mail Service window, select Internet E-mail, and then click Next.
  
  On the Internet E-mail Settings window, enter your email account information as follows:
  
  Your Name: Enter your first and last name.
  E-mail Address: Enter your email address.
  Account Type: Select POP3.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za.
  User Name: Enter your email address.
  Password: Enter your password for your email account.
  Select the Remember Password checkbox.
  Click on More Settings
  
  Select the Outgoing Server tab:
  Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server
  
  Select the Advanced tab:
  Under Server Port Numbers: Incomming Server Port (POP3): Enter 995.
  Check This server requires an encrypted connection (SSL).
  Outgoing Server Port (SMTP): Enter 465.
  Use the following typer of encrypted connection: Select SSL
  Under Delivery: Check Leave a copy of messages on server and check Remove from server after and select between 2 and 5 days from the dropdown and then click OK
  
  Click Test Account Settings.
  
  Outlook will send itself a message to test your incoming and outgoing capabilities. Once this is complete, click Next.
  
  Click Finish.

• Setup Outlook 2003

  Start Microsoft Outlook 2003,
  
  From the top menu, click on Tools, select Email Accounts, this will bring up the Email Accounts wizard.
  
  Select Add a new e-mail account, Click Next.
  
  In the Server Type selection, select POP3. Click Next.
  
  Fill in the values in the Internet E-mail Settings (POP3):
  
  Your Name: Enter your first and last name.
  E-mail Address: Enter your email address.
  User Name: Enter your email address.
  Password: Enter your password for your email account.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za.
  Click on More Settings
  
  Select the Outgoing Server tab:
  Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server
  
  Select the Advanced tab:
  Under Server Port Numbers: Incomming Server Port (POP3): Enter 995.
  Check This server requires an encrypted connection (SSL).
  Outgoing Server Port (SMTP): Enter 465.
  Use the following typer of encrypted connection: Select SSL
  Under Delivery: Check Leave a copy of messages on server and check Remove from server after and select between 2 and 5 days from the dropdown and then click OK
  
  Click Finish.

• Setup Outlook 2002

  Start Microsoft Outlook 2002,
  
  From the top menu, click on Tools, select Email Accounts,
  
  Select Add a new e-mail account, Click Next.
  
  Select POP3 and then click Next.
  
  Enter your email information:
  
  Your Name: Enter your first and last name.
  E-mail Address: Enter your email address.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za.
  User Name: Enter your email address.
  Password: Enter your password for your email account.
  Click on More Settings
  
  Select the Outgoing Server tab:
  Check My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server
  
  Select the Advanced tab:
  Under Server Port Numbers: Incomming Server Port (POP3): Enter 995.
  Check This server requires an encrypted connection (SSL).
  Outgoing Server Port (SMTP): Enter 465.
  Use the following typer of encrypted connection: Select SSL
  Under Delivery: Check Leave a copy of messages on server and check Remove from server after and select between 2 and 5 days from the dropdown and then click OK
  
  Click Next and click Finish.

• Setup Outlook 2000

  Start Microsoft Outlook 2000,
  
  From the top menu, click on Tools, select Accounts,
  
  Click Add.
  
  Click Mail in the Internet Accounts box.
  
  Complete the following fields in the Internet Connection Wizard window:
  
  Display Name: Enter your first and last name.
  E-mail Address: Enter your email address.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  Account Name: Enter your email address.
  Password: Enter your password for your email account.
  Connect Method: Select the method you use to connect to the Internet.
  Check My server requires authentication and select settings and select Use same settings as my incoming mail server, and then click Ok
  
  Click Ok and click Close.

• Setup Outlook Express

  Start Microsoft Outlook Express,
  
  From the top menu, click on Tools, select Accounts,
  
  Click Add.
  
  Click Mail in the Internet Accounts box.
  
  Complete the following fields in the Internet Connection Wizard window:
  
  Display Name: Enter your first and last name.
  E-mail Address: Enter your email address.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  Account Name: Enter your email address.
  Password: Enter your password for your email account.
  Check My server requires authentication and select settings and select Use same settings as my incoming mail server, and then click Ok
  
  Click Ok and click Close.

• Setup Windows 10 Mail

  Launch your Email App, press the Windows key on your keyboard to access the Windows 10 Start menu, select Mail,
  
  Click the Settings icon,
  
  Click Accounts,
  
  Click Add Account,
  
  Under choose an account, click Advanced setup at the bottom of the list click Internet email,
  
  Complete the following fields in the Internet email account settings:
  
  Incoming Email Server: Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  Account Type: POP3.
  E-mail Address: Enter your email address.
  User Name: Enter your email address.
  Password: Enter your password for your email account.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  Outgoing Server Requires Authentication: Yes.
  Use The Same User Name And Password For Sending Mail: Yes.
  Require SSL For Incoming Mail: No.
  Require SSL For Outgoing Mail: No
  
  Click Sign-in.

• Setup Vista Mail

  Start Microsoft Vista Mail,
  
  From the top menu, select Accounts.
  
  In the Internet Accounts window, click Add to add a new mail account.
  
  On the Your Name window, in the Display Name field, enter your first and last name and then click Next.
  
  On the Internet Email Address window, in the Email address field, enter your email address and then click Next.
  
  On the Set up Email Servers window, enter your information,
  
  Incoming email server type: Select POP3 from the drop down list.
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  Select Outgoing server requires authentication, click Next
  
  On the Internet Mail Logon window, in the Email Username and Password fields, enter your email address and password for your email account, and then click Next.
  
  Click Finish.

• Setup Thunderbird

  Start Mozilla Thunderbird,
  
  In the Account Settings dialog box, click the add account button.
  
  In the New Account Setup window of the Account Wizard, verify that email account is selected and click the Next button.
  
  In the Identity window of the Account Wizard, enter the name you wish to be displayed when you send email from this account in the Your Name field, and enter your email address then click the Next button.
  
  In the Server Information window of the Account Wizard, verify that POP is selected from the types of incoming servers.
  
  In the User Names window of the Account Wizard, enter your full email address in the incoming user name and outgoing user name fields then click the Next button.
  
  In the Account Name window of the Account Wizard, enter your full email address that you will use to identify this email account and click the Next button.
  
  In the Congratulations window of the Account Wizard, Click Finish.

• Setup Mac Mail

  Start Mail (click it on the Dock or open it from the Applications folder).
  
  NOTE: If the Welcome to Mail assistant doesn't automatically display, click Add Account from the File menu.
  
  Fill in your Full Name, Email address, and Password in the fields.
  
  NOTE: Your email account password will be stored in keychain to allow you to automatically log in to your email account when you open Mail.
  
  Deselect Automatically set up account if it is enabled, and then click Continue.
  
  Choose POP Account Type.
  
  Give your account a useful description, such as your Email address, it can be called whatever you want.
  
  Incoming Mail Server (POP): Enter your POP mail server eg. mail.yourdomainname.co.za, User Name and Password, and then click Continue
  
  If prompted, enter your Incoming Mail Security settings, and then click Continue.
  
  Outgoing Mail Server (SMTP): Enter your SMTP mail server eg. mail.yourdomainname.co.za, select Use Authentication and enter your User Name and Password, and then click Continue
  
  If prompted, enter your Outgoing Mail Security settings, and then click Continue.
  
  If required, verify your settings in the Account Summary, click Take account online, and then click Create to complete the process.

• How to Setup Mobile Email?

  These mobile email setup instructions are only for individuals with a direct Internet connection, by router or network. If you are behind a firewall or proxy server, the information below may not work. Consult your network administrator for more information.

• Setup iPhone

  If this is the first email account you're setting up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
  
  On the Settings screen, tap Mail.
  
  On the Mail screen, under Accounts, tap Add Account.
  
  On the Add Account screen, tap Other.
  
  Choose the type of email account you will be using,
  
  POP will download emails from the server and store them on your phone.
  IMAP will store emails on the server and show a cached copy on your phone
  
  Enter your account information using your keypad.
  
  Name: Enter your first and last name.
  Address: Enter your email address.
  Description: Enter your email address.
  Enter your Incoming Mail Server information.
  Host Name: Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995.
  User Name: Enter your email address.
  Password: Enter your password for your email account
  
  Enter your Outgoing Mail Server (SMTP) information.
  
  Host Name: Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465.
  User Name: Enter your email address.
  Password: Enter your password for your email account
  
  Note:
  
  The user name and password for your outgoing server is the same as the user name and password your entered for the incoming server.
  Set Incoming Uses SSL and Outgoing Uses SSL to OFF
  
  

• Setup Android

  Open the Gmail app and navigate to the Settings section.
  
  Tap Add account, Tap Personal (IMAP/POP) and then Next.
  
  Enter your full email address and tap Next.
  
  Choose the type of email account you will be using.
  
  POP will download emails from the server and store them on your phone.
  IMAP will store emails on the server and show a cached copy on your phone
  
  Enter the password for your email address and tap Next.
  
  For Incoming POP Server Settings,
  
  Username: Enter your full email address.
  Password: Enter the password for your email account.
  Server: Enter your POP mail server eg. mail.yourdomainname.co.za and Port 995
  
  Once the settings are entered, tap Next.
  
  For Outgoing SMTP Server Settings,
  
  Select Require Sign-In.
  Username: Enter your full email address.
  Password: Enter the password for your email account.
  Server: Enter your SMTP mail server eg. mail.yourdomainname.co.za and Port 465
  
  Once the settings are entered, tap Next.
  
  Give this account a name by entering your name.
  
  Once the settings are entered, tap Next.
  
  Note:
  
  The user name and password for your outgoing server is the same as the user name and password your entered for the incoming server.
  Set Incoming Uses SSL and Outgoing Uses SSL to OFF
  
  

• Setup BlackBerry

  Click Set up BlackBerry Internet Email.
  
  Under Services, click E-mail Accounts.
  
  Click Set Up Account.
  
  Enter your email address, then enter and confirm your password. Click Next.
  
  If the integration fails, you may receive the error "We were unable to configure this email account. Please tell us how you access your e-mail by selecting an option below." This indicates that the integration may have failed because you typed the wrong account information. If this is the case, repeat steps 1 to 4.
  If the integration is not complete because additional information is missing, proceed to the next steps to make certain all information is entered
  
  Click Next,
  
  Under Internet Service Provider E-mail (POP/IMAP), select I use Microsoft Outlook or Outlook Express.
  
  NOTE: You may also select "I can access my email accounts using a Web browser (Outlook Web Access)", or "I always use Microsoft Outlook to access my email accounts" under Microsoft Outlook/Exchange or "I can access my email accounts using a Web browser (iNotes)" or "I always use Lotus Notes to access my email accounts" under Lotus Notes/ Domino.
  
  Click Next,
  
  Click Submit,
  
  Verify your email address, username, and password.
  
  Specify whether to Leave messages on mail server.
  
  Click Submit.

• Unable to Send Emails?

  If you are unable to send email using your own outgoing mail server (mail.yourdomainname.co.za) server settings it may be due to some ISP's blocking outgoing emails via their internet connections. You will still be able to send emails, but only by using your internet connection ISP's outgoing mail server (SMTP) server.

• Alternative Outgoing Mail Server (SMTP) Servers

  Below is a list of alternative Outgoing Mail Server (SMTP) servers. If you are unsure on which server to use, please contact your internet connection ISP for assistance:
  
  Vodacom 3G -- smtp.vodacom.co.za or smtp.vodamail.co.za.
  MTN 3G - mail.mtn.co.za or smtp.mtn.co.za.
  Cell C 3G - mail.cmobile.co.za.
  Telkom ADSL - smtp.dsl.telkomsa.net or mail.saix.net or smtp.saix.net.
  MWEB ADSL - smtp.mweb.co.za or smtp.mweb.net.
  iBurst - smtp.iburst.co.za.
  Internet Solutions - smtp.isdsl.net.
  Neotel - smtp.neomail.co.za or smtp.neotel.co.za.
  @lantic - smtp.lantic.net
  
  

• Email Account Size or Email Account Quota Notification Warnings?

  If you are receiving email accounts size or mail quota warnings emails from the server, please follow one of the below solutions depending on how your email is configured.
  
  POP will download emails from the server and store them on your device, ideal for your primary device.
  IMAP will store emails on the server and show a cached copy on your device, ideal for your secondary or other devices
  
  We suggest using POP for your primary desktop or notebook and IMAP for your mobile devices.

• POP Email

  Please follow the following steps to remove copy of messages on server.
  
  Select your email account and Edit or Change your email account, in the Internet E-mail Settings window click the More Settings button,
  
  Select Advanced tab, Check Leave a copy of messages on server and check Remove from server after and select between 2 and 5 days from the dropdown and then click OK.
  Click Next then click Finish
  
  Then Send and Receive on your email account, Outlook will now automatically remove copy of messages on server after selected number days.

• IMAP Email

  Emails need to be backed up on your side and deleted from your email account to make space for new emails, alternately you can contact us and request an upgrade for your web hosting to allow for additional space.

Should you not find an answer to your support query, give us a shout and we'll answer any and all your queries . 011 783 4056